Why counting on us for Tableau and Alteryx support?
Our clients have access to our Tableau & Alteryx support for free. We believe that free support is a major factor in helping people make sense of data. For this reason, our clients have access to our certified Tableau & Alteryx support desk, and to our Centre of Excellence. We are available on the phone, through our support desk and via WebEx, offering the ideal solutions for any problem. As The Information Lab group we also offer our clients a 24/7 access to the Centre of Excellence.
What is included in our free support offer?
Tableau and Alteryx support offer
Our support team is locally based, so that we can provide quick and personal responses to any software issue. Our consultants are highly certified in Tableau and Alteryx, and will reach out to you via email, WebEx or phone call. When you’re a client you can have a free access to our support, as it is included in any license purchase. Our support is both in Dutch and English.
Tableau and Alteryx support desk
Our support desk has an average response time of less than an hour. How? We use a software to manage the desk that allows us and our customers to keep track of the tickets. Besides, we use Tableau on the side to regularly analyse the support desk performance and make the appropriate changes.
Centre of Excellence
The Centre of Excellence is a The Information Lab exclusive. We offer our clients the possibility to have unlimited access to our experts community platform. Here you our customers are in constant contact with Tableau & Alteryx consultants, trainers, fellow data-lovers, Zen Masters and Alteryx Aces. In the Centre of Excellence you can also find resources such as on-line trainings, webinars and more.
Do you want to know more about what is included on our free support offer? Here you can download the full brochure.
What our clients say about us
As a Tableau Gold Partner and Premier Alteryx Partner, we can help you throughout your whole data journey. From the moment you adopt one of our software solutions, to advanced data analysis and management tasks. Our certified team is trained in supporting you with knowledge and on consulting you on what the right choice for you is.
“Support from The Information Lab has been invaluable, particularly during the initial rollout phase.”
Anne van den Brink – Business Intelligence Manager, bol.com
See how bol.com has benefited from our free support to kick off their self-service BI journey.
Do you want to know more about our free support?
Our clients have free access to our support. If you’re one of our clients but you still haven’t access or have any support setup questions.
If you’re not a client yet but you’re interested in our free support you can send us an email. We will be happy to answer all your questions!