As a Tableau & Alteryx reseller we offer fast and quality support to our clients. We are available on the phone, through our support desk and via WebEx, offering the ideal solutions for any problem. As The Information Lab group we also offer our clients a 24/7 access to the Centre of Excellence.
Our support team is locally based, in order to provide quick and personal responses to any software issue. Our consultants are highly certified and focus only on Tableau and Alteryx, allowing them to be the best you can find in the market. When you’re a client you can have a free access to our support, as it is included in any license purchase.
Our support desk has an average response time of less than an hour. This is possible because we use a software to manage the desk that allows us and our customers to keep track of the tickets, and we use Tableau on the side to regularly analyse the support desk performance and make the appropriate changes.
Centre of Excellence
The Centre of Excellence is a The Information Lab exclusive. We offer our client the possibility to have unlimited access to our experts community – in this group you will be in contact with Tableau & Alteryx consultants, trainers, fellow data-lovers, Zen Masters and Alteryx Aces. Here you can also find resources such as on-line trainings, webinars and more.